GENERAL TERMS & CONDITIONS

General

The general conditions of International Affairs Shop apply to all offers on our website, related pages and agreements made at any given time and place. By placing an order, you (“the Costumer”) automatically accept the Terms and Conditions ofInternational Affairs Shop. Detailed information regarding the conditions and other information can be read on our
website: shop.ia-events.com. By placing an order the Customer automatically complies with the General Conditions in their entirety and acknowledges that he/she has read the information.

Orders
All prices stated on our website are presented in Euro’s and include 21% VAT. The prices do not include shipping fees, which are shown separately before placing your order.

After placing an orderInternational Affairs Shop will confirm your order by email to the email address you have provided.International Affairs Shop recommends that all of her Costumers read the conformation email carefully and report any discrepancies within 24 hours directly toInternational Affairs Shop.

International Affairs Shop has no liability for errors in the product description or technical specifications.

International Affairs Shop reserves the right to cancel, change or deny a Customer’s order. For example, if items are out of stock and/or the Customer has provided incorrect personal data and/or has any record of non-payment of debt.

It may occur that items are out of stock andInternational Affairs Shop are unable to ship directly to the Costumer. After receiving an orderInternational Affairs Shop will check if the requested items are in stock. If not, the order (or any part of the order) will be put on the waiting list until the items can be shipped to the Costumer. If International Affairs Shop are unable to accept an order (other than for fraudulent purposes) the Costumer will receive an informative email stating the reason(s) for the rejection.

Please note: items placed in the shopping bag will remain available for a maximum of three hours.

Special offers and promotional codes

Promotional codes and special offers can only be used once per costumer/order and cannot be used in combination with any other promotion or offer.

Packing
We handle all of our packaging and items requested in your order with the utmost care. Keep all packaging away from children, animals and fire. The packaging could be flammable or cause suffocation.International Affairs Shop cannot be held responsible for any damage or accidents caused by the packaging or any other items

Delivery and shipping
Products in stock are usually delivered within 72 hours. Unless otherwise agreed (for example, reservation of products out of stock), delivery will take place no later than 3 – 7 working days afterInternational Affairs Shop have confirmed the order request through the order confirmation. If delivery takes place later than 7 working days, the Costumer is entitled to cancel the order (free of charge).

Please note: during the high season delivery can take longer than usual (between 5 – 10days)

Orders placed on any working day before 03:00 pm will be packed and shipped the same day. During transport International Affairs Shop will remain responsible for any damage, theft or loss of the order. Products will remain property ofInternational Affairs Shop until full payment is received. As soon as we have delivered the order to the Costumer, the Costumer will become responsible for it and for any loss or damage to it thereafter.

If Costumer notices that the package is damaged before opening, please contactInternational Affairs Shop immediately.

If a wrong delivery address is stated when placing an order, the Costumer will be liable for the extra shipping fees.

Payment
All of or prices mentioned on the website include VAT. We accept the following payment options: iDeal, Paypal, creditcard (Visa, Mastercard & American Express) or international bank transfer.

Please note: when using iDeal, you can only use Dutch banks, for example: ING, ABN-AMRO, Rabobank, SNS-bank, Frieslandbank, ASN-bank, Regiobank, Bunq, Triodosbank and van Lanschot.

Paypal offers a secured payment. By paying via your Paypal Account, you do not disclose your account information. To proceed: log into your Paypal account through our checkout and pay via your credit card or bank account. Paypal does not share any of your information withInternational Affairs Shop.

International Affairs Shop reserves the right to request additional identification or information when payment is requested via credit card. Based on this information International Affairs Shop are allowed to cancel an order or to offer Costumers an additional payment method.

International Affairs Shop will only ship your order when payment is received in full.

Colors
All images on our website can only be considered as illustrations and do not guarantee the Costumer will receive the exact appearance. Colors may appear differently on a computer, mobile or tablet screen depending on your screen settings.

Right of returns/refunds
The Costumer has the right to cancel any purchase within 14 days after the Costumer has received the product. The Costumer is responsible for the return shipping fee.

Items have to be unworn, undamaged and must be returned in their original packaging with labels and tags still attached. If items appear otherwise than the originally established nature, characteristics and function, then Costumer is liable for the diminished value and International Affairs Shop retain the right to reduce the amount of the refund accordingly.

Return your package via the post office and use a trackable service. Remember to retain of the proof of postage, as you need this as evidence of your return.

Items can be returned to the following address:
IA GROUP BV.
Bruningweg 21
6827 BM Arnhem, Netherlands

International Affairs Shop cannot be held responsible for items returned elsewhere or via a different sending method.

After receiving your item(s),International Affairs Shop will aim to refund you within 10 working days. Please bear in mind that this can take up to 30 days in exceptional cases, for example during high season (e.g. summer or Christmas period). The 30 days stated is also the legal deadline for refunds.

Refunds will be made to your bank account or credit card.

Registration
To use our website and to make online purchases you will be required to register. If there are any changes to your personal information please contact us via shop@ia-events.com.

Privacy
International Affairs Shop values her customers and website visitors and respects the privacy and personal data of all Costumers. International Affairs Shop is responsible for the personal information provided by her costumers. To ensure the safety of their personal information, International Affairs Shop uses a secure firewall. We do not sell, or grant rights to third parties to process your information. International Affairs Shop holds the right to use your information for the purpose of informing you about special offers, promotional codes, newsletters and/or own marketing activities.

To request your data to be removed from our database, please contact us via shop@ia-events.com.

Fraud
If International Affairs Shop suspect any actions of fraudulence, the order will immediately be cancelled and Law Enforcement will be contacted.

Copyright
This website and its content are copyrighted and is property of:

IA GROUP BV.
Bruningweg 21
6827 BM Arnhem, Netherlands

Contact
If you have any questions about the terms and conditions or need any clarification please contact us by
email: shop@ia-events.com

Business information
Chamber of Commerce, The Netherlands: 63527065
VAT identification number: NL85527510B01
Bank account: NL84INGB0007679744 in the name of: IA GROUP BV.